{"id":14,"date":"2026-05-13T15:37:58","date_gmt":"2026-05-13T15:37:58","guid":{"rendered":"https:\/\/rohaldhn.com\/?page_id=14"},"modified":"2026-05-13T16:55:26","modified_gmt":"2026-05-13T16:55:26","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/rohaldhn.com\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n

At Roh Aldhn Perfumes (\u0631\u0648\u062d \u0627\u0644\u062f\u0647\u0646 \u0644\u0644\u0639\u0637\u0648\u0631)<\/strong>, we take immense pride in the quality and craftsmanship of our fragrances. If you are not entirely satisfied with your purchase, we are here to help.<\/p>\n\n\n\n

1. Return Conditions<\/strong><\/h3>\n\n\n\n

To be eligible for a return, please ensure that:<\/p>\n\n\n\n

    \n
  • The request is made within 7 days<\/strong> of receiving your order.<\/li>\n\n\n\n
  • The product is unused, unopened,<\/strong> and in its original luxury packaging with all seals intact.<\/li>\n\n\n\n
  • Due to hygiene and the nature of the products, we cannot<\/strong> accept returns for Oud Oils, Perfumes, or Incense that have been opened or sprayed.<\/li>\n<\/ul>\n\n\n\n

    2. Non-Returnable Items<\/strong><\/h3>\n\n\n\n
      \n
    • Products purchased during a “Top Fragrances Offer”<\/strong> or Sale period.<\/li>\n\n\n\n
    • Customized or personalized fragrance sets.<\/li>\n\n\n\n
    • Items that show signs of use or damage not caused by our shipping.<\/li>\n<\/ul>\n\n\n\n

      3. Damages and Issues<\/strong><\/h3>\n\n\n\n

      Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately via WhatsApp at 0568370338<\/strong> or email ro7aldhn@gmail.com<\/strong>. We will evaluate the issue and make it right by providing a replacement or a full refund.<\/p>\n\n\n\n

      4. Refunds<\/strong><\/h3>\n\n\n\n

      Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.<\/p>\n\n\n\n

        \n
      • If approved:<\/strong> Your refund will be processed to your original payment method within 7-10 business days<\/strong>.<\/li>\n\n\n\n
      • Shipping Costs:<\/strong> Please note that original shipping charges are non-refundable, and customers are responsible for return shipping costs unless the item was damaged upon arrival.<\/li>\n<\/ul>\n\n\n\n

        5. Exchanges<\/strong><\/h3>\n\n\n\n

        The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.<\/p>\n\n\n\n

        Contact Us<\/strong><\/h3>\n\n\n\n

        For any questions regarding returns, please reach out to our team:<\/p>\n\n\n\n

          \n
        • WhatsApp:<\/strong> 0568370338<\/li>\n\n\n\n
        • Email:<\/strong> ro7aldhn@gmail.com<\/li>\n\n\n\n
        • Location:<\/strong> United Arab Emirates<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/rohaldhn.com\/en\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rohaldhn.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rohaldhn.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rohaldhn.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rohaldhn.com\/en\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":2,"href":"https:\/\/rohaldhn.com\/en\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":1286,"href":"https:\/\/rohaldhn.com\/en\/wp-json\/wp\/v2\/pages\/14\/revisions\/1286"}],"wp:attachment":[{"href":"https:\/\/rohaldhn.com\/en\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}